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As an integrated services provider, we provide a gamut of services
Under one roof
Integrated Customer Support
Customer support is the cornerstone of any organization and we make sure that the best personal care is provided to each customer to ensure a memorable experience. We have a wide range of customer support services. An initial discussion with our agent will enable you to select a customized package tailored to your needs.
Telemarketing Services
With the advanced developments in telephony, we understand the need for telecom operators to focus on their core business of delivering the latest technological upgrades. While you are busy with these core functionalities, we can take care of your repetitive chores.
Following is a brief summary of our capabilities in the Telecom sector:
Up-selling and Value-add services
Customer polls & surveys
Customer acquisition drives
Collection services
Payment lifecycle management
Legal assistance
Inquiry management systems
Promotions and new product introduction
Detailing of products and packages
Telemarketing initiatives
Technical support
Collection Services
We are experts in Collection services. We employ conventional as well as advanced methods to ensure amicable and ethical payment & debt settlements.
Our multilingual and professional field force is supported at the backend by state-of-the-art systems and customer service representatives, to ensure professional and efficient recovery of bad debts. Be assured of:
Confidentiality
High recovery rates
Skip tracing
Legal assistance
Credit assessment
Payment lifecycle management & tracking
Asset mapping
Rescheduling & renegotiating debts & payment
Customer verification
Banking & Financial Services
We understand the criticality of cost and time involved in Banking operations and therefore we offer efficient support services for Banks & other Financial institutions. The following is a snapshot of our versatile services.
Fraud & Risk control services
Financial misdemeanor buffering
Debt Collection services
Resolution of disputes
Receivables & debt management systems
Legal assistance
Payment lifecycle management & tracking
Mediation & amicable reconciliation
Services for Automotive Sector
We offer diverse services for the automotive industry, which include:
Customer and location verification
Collection services
Skip tracing
Legal assistance
Call center services
Business process support
Real Estate Services
Our services cover the Real estate industry also. We offer:
Collection services
Legal assistance
Call center services
Telemarketing
Business process support
Contact & Call Center Services
Dedicated customer engagement teams can significantly enable business growth and reduce response time to enquiries, clarifications and complaints. Cost-effectiveness of this approach is time tested and serves to ensure streamlined business operations.
Brand Promotion, sales & marketing
Our trained and efficient brand promotion team can take care of brand promotion, customer acquisition, tele sales, and upselling through dedicated and focused interaction over the telephone. Our call centers are geared to handle seasonal or yearlong tele sales.
Chat Services
We offer high quality customer interaction models which facilitate live chat services. Our trained agents can take care of your chat service, thereby ensuring standardized customer interaction and effective customer service for your customers. A detailed daily log as well as regular reporting gives you complete control over maintenance of quality.
Back office order management (BOOM)
Order management life cycles are repetitive, and companies often look for options to have this delegated. Our order management team can offer efficient and comprehensive order management services, thereby enabling lean operations for you.
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