Our workforce is an efficient team of seasoned professionals, capable of delivering the required services and exceeding expectations.
OUR SERVICES
Integrated Customer support services
Customer support is the cornerstone of any organization and we make sure that the best personal care is provided to each customer to ensure a memorable experience. We have a wide range of customer support services. An initial discussion with our agent will enable you to select a customized package tailored to your needs.
Banking & Financial services
We understand the criticality of cost and time involved in Banking operations and therefore we offer efficient support services for Banks & other Financial institutions.The following is a snapshot of our versatile services.
• Fraud & Risk control services
• Financial misdemeanor buffering
• Debt Collection services
• Resolution of disputes
• Receivables & debt management systems
• Legal assistance
• Payment lifecycle management & tracking
• Mediation & amicable reconciliation
Chat services
We offer high-quality customer interaction models that facilitate live chat services. Our trained agents can take care of your chat service, thereby ensuring standardized customer interaction and effective customer service for your customers. A detailed daily log, as well as regular reporting, gives you complete control over the maintenance of quality.
Telecom services
With the advanced developments in telephony, we understand the need for telecom operators to focus on their core business of delivering the latest technological upgrades. While you are busy with these core functionalities, we can take care of your repetitive chores. The following is a brief summary of our capabilities in the Telecom sector:
• Up-selling and Value-add services
• Customer polls & surveys
• Customer acquisition drives
• Collection services
• Payment lifecycle management
• Legal assistance
• Inquiry management systems
• Promotions and new product introduction
• Detailing of products and packages
• Telemarketing initiatives
• Technical support
Collection services
We are experts in Collection services. We employ conventional as well as advanced methods to ensure amicable and ethical payment & debt settlements. Our multi-lingual and professional field force is supported at the backend by state-of-the-art systems and customer service representatives, to ensure professional and efficient recovery of bad debts. Be assured of:
• Confidentiality
• High recovery rates
• Skip tracing
• Legal assistance
• Credit assessment
• Payment lifecycle management & tracking
• Asset mapping
• Rescheduling & renegotiating debts & payment
• Customer verification